Privacy Policy

Privacy Policy for Filtration Brothers LLC

Last Updated: July 1, 2023

Filtration Brothers LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request a consultation or quote
• Subscribe to our newsletter
• Contact us via email, phone, or other communication channels
• Participate in surveys or promotions
• Purchase products or services

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address or service address
• Billing information
• Information about your water filtration needs

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Links clicked
• Date and time of access

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience, track usage patterns, and analyze the effectiveness of our marketing campaigns.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your requests, orders, and transactions
• Communicate with you about our services, promotions, and events
• Respond to your inquiries, comments, or concerns
• Send you technical notices, updates, and administrative messages
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations
• Enforce our terms and conditions
• Personalize your experience on our website

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of Filtration Brothers LLC, our customers, or others.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices. If you believe that your interaction with us is no longer secure, please contact us immediately.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent to our processing of your information
• Requesting that we restrict the processing of your information
• Requesting a copy of your information in a structured, commonly used, and machine-readable format
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Email Marketing

You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in our emails or by contacting us. You will still receive transaction-related emails regarding products or services you have requested.

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Filtration Brothers LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other California privacy laws. For more information about these rights and how to exercise them, please contact us using the information provided below.

11. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

12. Limitation of Liability

To the maximum extent permitted by law, Filtration Brothers LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our services; (b) any unauthorized access to or use of our secure servers and/or any personal information stored therein; or (c) any errors or omissions in the content of our services.

This Privacy Policy was last updated on July 1, 2023.